Privacy Policy

Our mission statement

Desire takes data handling and processing very seriously, so that your information is held securely and used in a manner as authorised by yourself..

As a minimum the relevant laws and regulations of your country shall apply to the way we handle and process your data.

I. Who this Policy applies to

This Privacy Policy applies, inter alia, to:

Depending on your relationship with us, we may collect and use your personal data in different ways. Please refer to the sections below to learn more about what data we collect about you and how we use it.

II. Obligation to Provide Personal Data

Providing your personal data to us is not required by law and is voluntary. However, the provision of your data is necessary for the use of certain services. This applies, for example, to your usage data, without which we cannot technically offer our website content. Failure to provide required data will result in us being unable to provide the service or function in question. In the case of optional data, failure to provide it may mean that our services are unable to provide in the same form and extent as usual.

III. Storage Duration

Unless we specifically provide detailed information about the storage period elsewhere, we delete personal data when it is no longer required for the processing purposes and there are no legitimate interests or other (legal) reasons for storage that prevent deletion.

IV. Order Processing

When you place an order with us, we process your contact details (name, email address) as well as other data that we need to process your order and fulfil the contract. This includes a delivery address, billing address, if applicable, and payment information.

If you use a third-party provider for payment processing such as:

you will be redirected to the corresponding pages of the chosen provider. Each third-party provider is responsible for its own data protection. For more information on the processing of your data during the payment process, please contact your chosen payment service provider directly.

For the purpose of delivering your goods, your contact details are provided to shipping service providers.

V. When you contact us

You have the option of contacting us by telephone or via our contact form. To use our contact form, we first need the data marked in it as mandatory. In the case of a contact enquiry, we may need to verify your data by entering your email address or other data into our customer database.

VI. Newsletter & Marketing Communications

You can subscribe to a personalized newsletter and marketing communications with exclusive discounts and information about our products, self-love and pleasure on our website or through other channels, such as social media. To subscribe, we require your e-mail address, and optionally your telephone number, depending on the preferred communication channel.

You can revoke your given consent to receive the newsletter at any time with effect for the future. To unsubscribe please use the link provided at the bottom of every newsletter or follow the instructions relevant to the channel.

VII. Supplementary Country-Specific Protection Information

1. Vietnam: Legal basis for data processing under Vietnamese law

In Vietnam, according to Decree No. 52/2013/ND-CP dated May 16, 2013, on e-commerce, the collection of personal information is the activity of collecting and compiling a database containing personal information of many consumers who are customers or potential customers of businesses, organizations, and individuals engaged in e-commerce.

In accordance with the provisions of the Decree, the measures taken by the Desire will be based on the principles of legality, correctness, transparency, limited purpose and storage, data minimization, accuracy, integrity, and confidentiality.

VIII. Suppliers and Business Partners

The business relationships with our contractual partners requires the processing of data. Insofar as this data allows conclusions to be drawn about a natural person (e.g. contact person of a company, supplier, vendor), this is considered personal data. We only process personal data that we receive from you as part of our business relationship. This includes name, address, company affiliation and your contact details (telephone number, e-mail address).

As part of our business relationship, you must provide the personal data that is necessary for the establishment, execution and termination of a business relationship and for the fulfilment of the associated obligations, which we are legally obliged to collect or which we are entitled to collect on the basis of legitimate interests. Without this data, we will generally not be able to contact you and/or enter into a business relationship with you. If you provide us with data voluntarily, we will indicate this accordingly when collecting the data.

IX. Social Media

On our website you will find links to the social media services Facebook, Instagram. If you follow these links, you will reach our company presence or be given the opportunity to share a page, provided you have an account with the respective social media service. When you click on the link to a social media service, a connection is established to the servers of the social media service. This informs the servers of the social media service that you have visited our website. In addition, further data is transmitted to the provider of the social media service. For example:

If you are already logged in to the relevant social media service when you activate the link, the provider of the social media service may be able to determine your username and possibly even your real name from the transmitted data and assign this information to your personal user account with the social media service. You can exclude this possibility of assignment to your personal user account if you log out of your user account beforehand.

The servers of the social media services are located in the USA and other countries outside the European Union. The data may therefore also be processed by the provider of the social media service in countries outside the EU/EEA. Please note that companies in these countries are subject to data protection laws that do not generally protect personal data to the same extent as in the member states of the European Union.

For more information on the use of your data by the social media services integrated on our website, please refer to the privacy policy of the respective social media service.

X. Updates to the Privacy Policy

As both legal requirements and our internal processes and the associated processing of your data can change constantly, we update this Privacy Policy from time to time. We therefore recommend reviewing the Privacy Policy regularly to stay up to date.

XI. Online Coaching Sessions & Recording

1. Nature of Data Collected During Sessions

When you participate in an online coaching session through Desire, we may process the following categories of personal data:

Some of this information may constitute sensitive personal data under applicable laws.

2. Recording of Sessions

All online coaching sessions are conducted via Google Meet and are recorded.

Recording is carried out for:

Sessions are not recorded for marketing or public distribution purposes

Recording only takes place after informed consent is provided during the booking process.

3. Storage and Security

Session recordings are stored securely within Desire’s controlled Google Workspace environment.

Access is strictly limited to:

We implement reasonable technical and organizational measures to protect recordings against unauthorized access, disclosure, alteration, or destruction.

4. Data Retention

Recorded sessions are retained only for as long as necessary for the purposes outlined above.

Unless otherwise required by law, recordings will be deleted after [12 / 24 months — choose period].

You may request deletion of your recording, subject to legal, compliance, or dispute-resolution requirements.

5. Cross-Border Data Transfers

As sessions are conducted via Google Meet, data may be processed and stored on servers located outside Vietnam, including in the United States and other jurisdictions.

By booking and participating in a session, you acknowledge and consent to such international data processing.

6. Your Rights

You have the right to:

Requests may be made by contacting: desiretoexplore9@gmail.com

Last updated: December 2026