All orders are shipped in 100% discreet packaging. There will be no branding, no product descriptions, and no labels that identify the contents or our company. Your privacy is always fully protected.

Our standard delivery time is 7 to 14 days. Orders are shipped from our international fulfilment partners in China, which allows us to offer a wider range of high-quality products at competitive prices. Once your order has been dispatched, you’ll receive tracking details so you can follow its journey. Please note that delivery times may vary slightly depending on your location and local customs processing, but we always aim to get your order to you as quickly and smoothly as possible.

First, please check that the device is fully charged or that the batteries are inserted correctly, as many items are shipped without power for safety reasons. Make sure to follow the usage instructions carefully, as some devices require a specific button sequence to activate. If the device still does not function, please contact our support team within 48 hours of delivery with your order number and a brief description of the issue. We will review the case and, where applicable, arrange a replacement or resolution in line with our returns and warranty policy.

please see our Order Tracking page for more details. 

If you’re having difficulty finding Desire through a search engine, it’s likely due to content filters rather than an issue with the site itself.

Some browsers, search engines, and internet service providers apply automatic restrictions to websites related to sexual wellbeing, even when the content is educational, professional, and non-explicit. These filters are often enabled by default.

If this happens, we recommend:

• Checking whether safe search or content filtering is turned on in your browser or device settings
• Visiting Desire directly via our website link
• Saving the site as a bookmark for easy access in the future

We are committed to offering a respectful, informative, and carefully curated platform, and we appreciate your understanding as we operate within these broader digital systems.

If you have any issues or concerns about your toy, you can get in touch with our Customer Care team. For advice on how to use your toy, please visit our Blog. It’s packed with good ideas for enhancing your sex life.